Service Manager – Youth & Disability Services

Ōtepoti Dunedin | Full-time

About Us | Mō Mātou
For 30 years, we’ve been walking alongside rangatahi and whānau to help them find safety, belonging, and hope. Our kaupapa is grounded in manaakitanga, whanaungatanga, and aroha.

Community Care Trust Aotearoa’s Youth Services in Ōtepoti Dunedin include emergency housing, transitional housing, and Individual Care Response in a 24/7 supported environment, and community supports within the school, home, or community.

Everything we do is guided by our values | Ngā Uara

Respect | Whakaute – for every individual and their journey

Reliability | Whakawhirinaki – being there when we are needed most
Transparency | Pono – open, honest, and accountable mahi
Responsiveness | Urupare – adapting to meet the needs of rangatahi and whānau

The Role | Te Tūranga
We are looking for a compassionate and experienced Service Manager to guide our Youth & Disability Services in Ōtepoti/Dunedin.

This role is about more than management – it’s about walking alongside our people, uplifting our teams, and building strong partnerships with whānau, hapori, agencies such as Oranga Tamariki and our local schools.

What You’ll Do | Ngā Kawenga Matua

• Provide mana-enhancing leadership and mentoring to 5 Team Leaders.
• Oversee services including emergency accommodation and community engagement supports.
• Keep the voices of rangatahi and whānau at the heart of all decisions.
• Build trusted relationships with Oranga Tamariki, schools, and community partners.
• Ensure our services are safe, effective, and always improving.
• Champion te ao Māori values and the principles of Te Tiriti o Waitangi in daily practice.

About You | Mōu

• A proven leader who inspires and supports others to do their best mahi.
• Experienced in the youth, disability, or social services sector with a minimum of 2 years’ experience managing a team.
• Skilled at building relationships with rangatahi, whānau, and community partners.
• Committed to trauma-informed and strengths-based practice.
• Confident in weaving te reo me ōna tikanga into everyday work.
• Driven by a genuine desire to make a positive difference.

What We Offer | He aha mātou e tuku

• A warm, supportive workplace where you’ll be valued for who you are.
• A competitive salary.
• The chance to lead a passionate team making a real impact for rangatahi in Ōtepoti.
• Ongoing professional development and opportunities to grow your leadership.
• A kaupapa that puts people, not profit, first.

Join Us | Tono Mai
If your heart is in youth work and you’re ready to lead with aroha, courage, and vision, we’d love to hear from you.

Our organisation has a strong commitment to safeguarding children and any employees will be vetted to a level appropriate to the role for which they have applied.

Application close Friday 12th September 2025.

Position Description